Terms and Conditions

Welcome to Coconut Trips!

These terms and conditions outline the rules and regulations for the use of www.coconuttrips.com’s Website, located at www.coconuttrips.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Coconut Trips if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Spain. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

 

Website policies

The user declares that he or she is of legal age (over 18 years of age) and has the legal capacity to acquire the services offered via the website in accordance with these General Conditions, which he or she comprehends and understands in its entirety. In the event of contraction by a minor, Coconut Trips will not be responsible for the expenses incurred by the minor, parents or guardians.

Use of this website implies an agreement between the user and CoconutTrips, by means of which he or she expressly agrees to full and unreserved adherence to each and every one of the General Conditions published by Coconuttrips at the moment in which the User accesses this portal, especially those established on the limitation of liability of both Coconuttrips and any provider of tourist services or tours. Therefore, the User must carefully read the General Conditions each time he or she uses the website, given that the Conditions may have been modified since the last time it was accessed by the User.

Coconut Trips understands that those who use its website, booking the various activities and excursions, fulfill the necessary legal requirements regarding the ability to enter into these contracts and that, given this, tacitly agree to be subject to the terms and conditions in the following sections.

Coconut Trips is not responsible for any damages that may be suffered by the User in using this website, such as viruses or other harmful elements, inconvenience or incident of any kind.

This website is solely and exclusively for the personal use of the User. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent gains are prohibited.

The User agrees to use the services and contents of www.coconuttrips.com in accordance with the Law and the general and particular terms and conditions of the services offered at any time, and must refrain from using them for:

  • Introducing software or applications to the network with the intention of causing damage to the computer systems of Coconut Trips, its providers or third-party Users of the internal network or of this website. 
  • Performing illegal activities, contrary to good faith, customs, morals or public order. 
  • Performing activities that constitute a violation of the regulation on intellectual and industrial property or any other norm of the applicable legal order. 
  • Making speculative, false or fraudulent applications or contracts. 

The User is responsible for providing his or her data correctly during the contracting processes established on the website, and the User must always enter all the identification information correctly and exactly as they appear on the ID or passport.

The User will answer to, in any case, the veracity of the information provided and will be responsible for communicating to Coconut Trips any modification thereto, with Coconut Trips reserving the right to exclude any User, who has provided false information, from the registered services, without prejudice to the other actions that proceed in Law.

Coconut Trips offers its website and access to it for free, dedicating time and effort in keeping it updated and in proper working order. The limitation of liability of Coconut Trips responds to and is based on the applicable legislation.

If for reasons of force majeure it is impossible to execute the purchases or reservations of services contracted through Coconut Trips, provided that Coconut Trips does not have the capacity to resolve said causes, it will be exempt from any social, legal or economic responsibility that affects such situations.

Coconut Trips reserves the right to deny or withdraw access to the website at any time and without prior notice to users who do not comply with these General Conditions or who have misused the services and content published on it.

 

Making reservations

When a User makes a reservation, he or she implies acceptance of the Privacy Policy of Coconut Trips as well as the Conditions of Use and Contracting determined in this document and in the specific conditions of the providers of the services offered and will be subject to its compliance. The service is contracted directly with the provider.

The bookings made by the user of tours or activities from the providers that the user chooses will also therefore be subject to the specific terms and conditions that such providers establish for each case, and that the user accepts at the end of his or her reservation or purchase.

The user consents to accept and follow the terms and conditions of purchase to be established by each provider with which he or she chooses to contract, including the payment of any accrued amounts and compliance with any rules and restrictions regarding the availability of rates, products or services.

All of the reservations made on our website are recorded and therefore archived automatically in our system. Proof of this is the reservation confirmation page, which automatically indicates to the client his or her reservation code and all booking information. In addition, the system automatically sends the client’s reservation information to his or her email along with his or her booking code and all of the information about the method of payment and confirmation of the activity. It will also always indicate a contact number for resolving any question or concern.

Coconut Trips provides a fast online reservation method available 24 hours a day in a secure manner. The reservations will be made via the Coconut Trips site and formalized with the company that carries out the activity in question. Given the diversity of the activities, they may require different methods of payment or different days of advance notice in order to make the reservation according to the demand and capacity of said activity or excursion.

The data entered by the User will be truthful and of his or her ownership, especially those related to the methods of payment.

Exceptionally, in the event that it is not possible to reserve the requested day online, Coconut Trips will be available to Clients via [email protected] and will be responsible for solving the problem or proposing other alternatives of interest. Likewise, in the event it is not possible to make the reservation online, the client may call the number +34 606624044, through which the reservation can be attempted to be made by telephone. In the event there are problems when making a reservation, Coconut Trips is available to Clients via the methods indicated in the “Contact” section.

Given that Coconut Trips acts as an intermediary, each reservation is communicated automatically and in real time to the Company that offers each activity. As there are many activities and many different providers, it will not be possible to contract more than one activity with each reservation, so Clients should make as many reservations as activities or excursions they wish to hire.

After making the reservation, a confirmation will automatically be sent to the email provided. In the event this is not received and once the spam inbox has been checked, you may contact Coconut Trips in order to resend confirmation manually. With the exception of theme parks, it is not necessary to print the confirmation. It is enough to show it on any mobile device. In the theme parks, only the first page of the sent PDF needs to be printed. Certain providers may require the printout.

The reservation document includes, in every case, the name of the Company providing the activity that has been contracted as well as its contact information. If the reservation includes transportation, the bus will include either the name of the company or the activity that has been contracted in order to identify it.

In order to avoid a lack of availability or limitations of any kind, it is recommended that the reservation be made as far in advance as possible.

The User will be responsible for any illegal act that differs from the realization of the reserved activity. Should Coconut Trips consider the existence of such a possibility, it will be entitled to cancel the reservation in question.

Likewise, the User agrees, when contracting through Coconut Trips, that it acts as a mere intermediary in the reservation and hiring of activities and excursions offered by the various companies and does not assume the risk and fortune of the operations. Neither is it responsible for information provided by the different providers.

Modifying reservations

There will be no extra cost for the Clients to modify the date of their reservation to a different one through reliable means, provided that it is at least 48 hours before the date of the reservation and there are places available. For said modification, you can contact either the provider of the activity or Coconut Trips.

Tourist activity is affected by multiple urban circumstances (i.e., road closures, local events, etc.), logistical circumstances (i.e., highway closures, infrastructures, construction, etc.), climatological circumstances (i.e., rain, snow, state of alert, sea conditions, etc.) and geopolitical circumstances (i.e., manifestations, riots, holidays, etc.) outside our capacity of control. Coconut Trips´s providers may slightly modify the contents of the reservations when, due to this type of seen or unforeseen circumstance, the routes, schedules and visits cannot be performed in the same way as depicted in the online offer. In such case, the providers will try to provide the service in the best possible way, substituting services that could not be provided for other services of similar objective and value.

 

Canceling reservations

The cancellation of the reservation of the different activities and excursions offered will be subject to the policies and terms of the provider Company that offers them. In general, up to 48 hours before enjoying the service or activity, the Client may cancel and the amount paid is fully refunded. However, during the last 48 hours, the cancellation may involve penalties that will be clearly stated in the service offer. In any case, canceling within the last 24 hours forfeits the right to any refund.

For reservations of more than 4 people, cancellation is free up to 72 hours before the date of the activity. The amount paid is lost if the reservation is canceled in the final 72 hours or if you do not show up for the activity.

For reservations of private excursions or groups of more than 9 people, cancellation is free when done at least 20 days in advance of the date of the activity. 50% of the price of the excursion is refunded for cancellations given 10 days in advance. The amount paid is lost if the reservation is canceled in the final 10 days or if you do not show up for the activity.

If any activity has a different cancellation policy, this will be reflected in the offer, during the reservation process and in the confirmation or voucher of the reservation.

The provider, however, may cancel the reservation at any time for causes of force majeure and always thinking about the safety of the users, automatically refunding the quantity paid without the User being able to claim any additional amount (i.e., taxi, travel to the pick-up point or to the location of the activity). In these cases, the provider will notify the User as soon as possible via the contact methods indicated on his or her reservation. It is the User’s responsibility to be reachable through these means.

 

Limitation of liability

Coconut Trips is not responsible for any inconvenience, accident, damage or problem caused by force majeure or incidentally beyond its control.

Coconut Trips offers on its site a great diversity of leisure and sports activities that require the User to have full physical and psychological capabilities. It is the User’s responsibility to inform Coconut Trips or its providers of any circumstances related to his or her health that may pose a risk to the User or third parties during the realization of the activity, enabling Coconut Trips and its providers to reject the reservation.

In the event the User is not present for the reserved excursion or activity, no refund will be made and the amount paid will be lost. Likewise, Clients are subject to the fulfillment of the pick-up and transportation times of each of the contracted activities.

When choosing the option of “pick-up at the hotel or a place close to it,” the User will have a designated time and meeting point and can consult these at any time on his or her reservation voucher. In the event the pick-up point is not the hotel entrance, Coconut Trips or the activity provider will send an additional email indicating the pick-up point with respect to your accommodation. It is the Client’s responsibility to locate the pick-up point and call or contact the provider if he or she has any questions about the indicated pick-up point. The User must always be punctual, and as a general rule it is convenient to arrive about 5 or 10 minutes in advance of the indicated time.

If the User arrives late or is not at the agreed upon point, he or she will have no right to any refund for the amounts previously paid or any expenses occasioned.

If more than 10 minutes pass with respect to the indicated pick-up time and the bus/guide has not arrived, the User can call the telephone number +34 606624044 or the telephone number of the provider that appears on the reservation voucher.

Coconut Trips and the provider Company are not responsible for the possibility of delay in the predetermined Schedule or that the route of certain excursions may be altered as a result of the state of the roads, weather conditions or any other circumstances of force majeure outside the capacity of control of Coconut Trips or any of its providers.

Coconut Trips is not responsible for the loss of luggage or personal effects of the Users during the activities or excursions. Neither will it be responsible for damages suffered by the User nor his or her death on the different excursions when the User has acted recklessly, without due diligence or by disobeying the instructions and guidelines determined by the tour guides in said activity. Likewise, in the case of adventure activities or excursions, whether on land or any means of transport, the User accepts under their own responsibility when contracting these activities any risks that may be incurred when doing them for themselves and any minors whose custody they hold. Therefore, Coconut Trips recommends to Users that for the greatest protection and security, they should contract on their own the appropriate insurance policies to prevent and protect themselves from possible incidents, without prejudice to the guarantees offered by the providers.

Coconut Trips is exempt of responsibility in relation to the content of the provider’s pages and any inconveniences arising from them.

The service providers are responsible for these to the extent that determines the incident, as well as having the permits, licenses and insurance necessary for the performance of their activities.

The User accepts responsibility for the economic consequences that derive from any use of this Website and that result from the unauthorized use of the personal and secret password of the User of the Website Coconut Trips through a third party.

Coconut Trips makes the greatest efforts to update, maintain and operate its website, offering the User this site as a tool for obtaining products and services. However, Coconut Trips cannot guarantee the absence of technical failures, the total security of the Web service, or that the web site is operative 24 hours a day, 7 days a week at all times.

Coconut Trips provides through its website different information about products and services offered or provided by third parties. Therefore it assumes no legal responsibility for the lack of authenticity, fidelity, accuracy and/or updating of the reviews contained in the offers of products and/or services offered on the website by the different providers of products and/or services.

In any case, Coconut Trips does not assume responsibility for the damages and prejudices that can accidentally be caused, directly or indirectly, from the purchase of a product or service offered on third-party website, by negligence of the supplier of said product or service or by other cause outside of Coconut Trips . Likewise, Coconut Trips assumes no responsibility for those third-party products and/or services that, although offered on the website of Coconut Trips , are not directly managed by us. The limitation of responsibility of Coconut Trips is provided by the applicable legislation for this purpose, and especially the one related to the sectoral regulation of tourist intermediaries.

If due to force majeure (including the declared, as well as by social, political, economic, strikes or any other type of instability affecting citizen security in general or of the User in particular) there are deficiencies in the reservations, confirmations and/or executions of any services contracted through Coconut Trips , and for situations that are not predictable or avoidable by Coconut Trips or even if it is impossible to comply with some of the agreed services, Coconut Trips and/or the collaborating companies of Coconut Trips are exempt from any indemnification obligation, according to the current legal provisions.

 

Responsibility for the content of the information

The information contained on the website is offered for the convenience of the user. The management and updating of the information on offers, products or services, prices, routes, circuits, characteristics and any other facts and information relevant to the products and services offered through this website corresponds to the respective Providers of products, without Coconut Trips being responsible for the maintenance, supervision or updating, nor having the possibility of verifying the accuracy, reliability, precision or completeness of said information.

Coconut Trips in fulfillment of its standards of quality and integral attention to the user, develops its best efforts in order to continuously review the information published using its technology and qualified personnel; however, such information is not exempt from containing inaccuracies, mistakes or any kind of material error or arithmetic error generated in an involuntary way. Coconut Trips does not guarantee the accuracy or reliability of the information or content of the website, nor can any implication of responsibility or liability be attributed to it that is attributable to the service providers for the erroneous data provided to them for the marketing of the services via the website. In particular, Coconut Trips shall be entitled to refuse all liability in the case of typographical or numerical errors with respect to which it would have operated with diligence and immediacy and good faith both for its correction and to inform the User regarding it and to reimburse any amounts anticipated in such case; this exemption from liability will be especially applicable in the event of acquisition of services in which a sales price is detected that is disproportionately misaligned with respect to the reasonable market value of the product and therefore notoriously erroneous for the perception of the average user.

Comments and opinions: The user may publish his or her opinion regarding the contracted activity once it is performed. Coconut Trips reserves the right to publish and modify it. In any event, Coconut Trips is not responsible for the opinions expressed on its website, being the responsibility of the authors of said opinions.

The conditions of general use and hiring of Coconut Trips are read and accepted by the user in the English language, declaring full understanding of this one.

 

Price

Through the website, the user has access to information about the third party leisure activities related to tourism and may make reservations to Coconut Trips for these products, paying part or all of it to Coconut Trips and paying the rest of the total amount to the corresponding providers when completing the activity.

The prices are determined either by person, by couple and/or by distinctions between children and adults, depending on the offer and the provider. There are special discounts and prices for groups of more than 15 people: groups, schools, stag parties, birthday celebrations, etc.

In the cases where the price is shown in a currency other than the Euro, the current exchange rate indicated by the European Central Bank at the time of the reservation will be applied.

The price never includes possible tips for tour guides.

 

Method of Payment

The payment procedure will depend on the policy of each provider, although, in general, a portion will be paid for the reservation and the rest will be paid in cash at the time of the activity. Both amounts are determined prior to payment.

The amount can be paid via credit card: VISA, MasterCard or American Express.. Consult with your bank regarding the surcharge for commissions that will be applied to the transaction. In no case will Coconut Trips be liable for any charges made by your bank in connection with the transaction, especially in connection with any charges resulting from currency exchange in payment.

Coconut Trips is not responsible for any problems that may occur when the Client makes payment with a card because it is an automatic process.

Coconut Trips will also not be responsible for any illegal charges that users may make on cards not owned by them.

 

Delivery of documentation

Once total or partial payment of the reservation has been made, Coconut Trips will send the User a reservation voucher to his or her email address.

After the formalization of the reservation, the User should review its content in order to identify possible errors in data entry. In order to make a correction, the User must call +34 606 624 044 or send an email to [email protected], providing the identification details of the reservation.

 

Private excursions

When the User contacts Coconut Trips by any means in order to request the hiring of custom or private excursions not corresponding with any offer published on the website and that integrates specificities and requirements of the User, the User will be informed of and must accept in writing the specific conditions of hiring, payment and cancellation that will govern the custom contracted services, case by case.

 

Suggestions and complaints

Suggestions or opinions that contribute to improving and better satisfying the activities offered may be sent through the means indicated in the “Contact” section. Users may also rate the activity realized through the website with a maximum of 5 stars according to their satisfaction.

In the event of an incident, there are complaint sheets available to Clients at the office of Coconut Trips at the following address: Avda. de Tirajana 25, 407 de San Bartolomé de Tirajana. You can also send an email to [email protected]

 

Cookies

We employ the use of cookies. By accessing Coconut Trips, you agreed to use cookies in agreement with the www.coconuttrips.com’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, www.coconuttrips.com and/or its licensors own the intellectual property rights for all material on Coconut Trips. All intellectual property rights are reserved. You may access this from Coconut Trips for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Coconut Trips
  • Sell, rent, or sub-license material from Coconut Trips
  • Reproduce, duplicate or copy material from Coconut Trips
  • Redistribute content from Coconut Trips

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. www.coconuttrips.com does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of www.coconuttrips.com, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, www.coconuttrips.com shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

www.coconuttrips.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
  • Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant www.coconuttrips.com a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of www.coconuttrips.com, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to www.coconuttrips.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of www.coconuttrips.com’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.